COVID-19 What we’re doing to keep you safe

We're ready to welcome you back (safely)

As aparthotels, we’re classed as self-contained accommodation, which means we can accept leisure bookings for stays in all our UK Aparthotels. We’re fully open and ready to welcome you.

Always check the latest restrictions at before you travel.

If you need to cancel or reschedule a booking then email us on and we’ll sort it out.

We’ve created 4 downloadable guest information packs designed to give you everything you need to know about staying Native in London, Manchester, Glasgow and Edinburgh.

Inside you’ll find all the measures we’re taking to keep you safe, as well as insider tips on all the latest information for food & drink options and what’s on locally – that’s if you feel like venturing out.

Click the city of your choice below to download:

Download the Native London Stay Safe PDFDownload the Native Manchester Stay Safe PDFDownload the Native Glasgow Stay Safe PDF

Download the Native Edinburgh Stay Safe PDF

We are AA Covid-19 Confident

Our Native Aparthotels have achieved this AA accreditation that recognises that we have in place the necessary risk assessment, safety measures and staff training to reopen safely. This is in line with the UK’s respective government and trade association guidelines, as they are published.

This includes:

  • Social distancing and safety measures
  • Covid-specific risk assessment completed
  • Following industry and government guidelines
  • Signed up to the AA Covid Confident Charter

Before you arrive

The latest Government rules now require all guests to download & complete the NHS Track & Trace App before their stay.

It has a number of features:

  • Trace: find out when you’ve been near other app users who have tested positive for coronavirus.
  • Alert: lets you know the level of coronavirus risk in your postcode district.
  • Check-in: get alerted if you’ve visited a venue where you may have come into contact with coronavirus, using a simple QR code scanner. No more form filling.
  • Symptoms: check if you have coronavirus symptoms and see if you need to order a test.
  • Test: helps you order a test if you need to.
  • Isolate: keep track of your self-isolation countdown and access relevant advice

Getting to us

If you haven’t already noticed, we’re right in the very heart of London, Manchester and Glasgow – which means we are within walking distance to all the main sights, attractions and city business districts.

This means less time on public transport (a good thing right now), and more freedom to explore on foot. Oh and in London all our sites are also close to Santander Bikes, giving you even more options for travel.

Once you’ve arrived at your Native place

We’re pretty sure you’re up to speed on things and like nearly all businesses we’ll be using a physical distancing policy in all our aparthotels.

There’ll be helpful floor and wall signs to help guide you, whether it’s a manned or unmanned building.

We may also use other entrances and exits to help spread the footfall of people entering and exiting, so look out for those signs too.

Checking in

We want to make sure that we have minimal contact with you at this time – it’s just so that we can all try and be as safe as possible. So, we’ll be doing things a little differently – such as using email, phone and messaging services, like WhatsApp, to keep in-touch with you. It’s not that we don’t like you of-course, but having less physical contact means greater safety for everyone.

But don’t worry, none of this will impact your stay with us and our Natives will always be on hand to help if you need them.


Prior to your arrival, we’ll send you a secure, online pre-payment link for you to complete at your leisure. Although payments on-site for our manned buildings are possible, we ask that all bookings are fully pre-paid to ensure a fully contactless check-in – meaning you can simply pick up your keys and start enjoying your stay.

Manned receptions:

Our manned reception desks will be positioned behind a screen to help protect you and our staff; and where necessary some of our staff may be wearing PPE.

Unmanned receptions:

If the reception is unmanned then simply follow the instructions on your welcome email, to retrieve your welcome pack and keys from the safety deposit boxes. All boxes will be regularly sanitised.

Luggage storage and meet & greet:

Unfortunately at this time we cannot store luggage or offer a meet & greet service. We’re sorry about that.

Physical distancing

Again we’ll be doing things a little bit differently in our public spaces to help keep you safe, such as having a 1 person per lift policy and making sure that everyone keeps apart in our lounge. You’ll see signs dotted about to help guide you. As a general rule, physical distancing will be in operation in all public areas, including:

  • Reception
  • Lifts & landings
  • Stairs & hallways
  • Pantry & co-working areas, (if applicable)
  • Lounge, bar & restaurant areas, (if applicable)
  • Meetings rooms, (if applicable)

Oh and a word on our public spaces cleaning – you’ve probably guessed that we won’t be taking any chances so all the above spaces will be ultra-deep cleaned throughout the day. Hand sanitiser will also be readily available everywhere including lifts & hallways, but please remember to wash your hands as often as you can.

Your apartment

You’ll notice as soon as you get to your apartment there’s a breakable ‘clean seal of approval’ on your door. That’s to show that your room has been deep-cleaned using the latest environmentally friendly powerful cleaning products to BS EN 14476:2013+A2:2019 standards, designed to kill strains of coronavirus. We’ll also be paying greater attention to high touch points, such as handles, knobs and controls.

You might notice a few things missing from your apartment, such as sofa pillows and throws – we’re afraid it’s all in the name of safety.

Cleaning, hygiene, linen & towels:

A weekly clean along with fresh linen and towels will be provided to all guests staying 7 nights or more. If you’d like a mid-stay clean, we’ll be happy to do it at a time when the apartment is vacant – just chat to the team at the front desk to arrange this.

You can of course request fresh linen & towels at anytime – we’ll just leave them outside your apartment.

We’ll be stocking extra cleaning items such as washing tablets and refuse sacks, so that you don’t run out.


All our air conditioning is filtered air from outside with most units containing HEPA filters for extra safety. It’s one less thing for you to worry about.

Appliance guides:

All our apartment appliances, including dishwashers, washing machines and cookers are very easy to use with extremely user friendly functions. To make sure we don’t have any unnecessary items, and for safety reasons, we have taken away the paper-based version. But don’t worry you can still download our Apartment Appliance Guide

Keeping it minimal:

We’ve decluttered all our apartments so that there’s less areas to touch, for example all our appliance guides are now online. Minimalists, rejoice!

On-site pantries

We have temporarily closed our complimentary pantries at Native Bankside and Native Hyde Park to help protect our guests and keep our aparthotels as safe as possible. If you’re in need of any essentials then our team will be happy to let you know where the nearest convenience shop is.

Your stay

We like to think of our apartments as your home away from home, so we will be doing everything we can at this time to ensure we live up to those expectations. If there is anything we can do to make your stay better then just ask us.

And remember, unlike a small hotel room, your Native apartment is your own personal sanctuary for you to do just about anything.

Why not bring some fresh ingredients to your room and cook up a storm in your fully equipped kitchen. Or order a delicious takeaway straight to your front door – with obviously a little physical distancing thrown in. Either way you can avoid the mass crowds outside and stay safe inside.

We’ve even teamed up with our friends from BLOK to bring you over 30+ online fitness classes streamed live and direct to your device and apartment.

But if you do venture out then our onsite Natives will be able to shine with their rather exceptional knowledge of the area. Groceries, shops, cafes, restaurants, pharmacies, or simply where to get the best sunset view. Go on, test them out.

247 support

We know that sometimes things can go wrong, it happens to the best of us. Well don’t worry , there might be physical distancing in place but our exceptional Native customer service will still be very much in place.

For example an appliance might not be working correctly or you’ve got a question to ask us. We are always on hand 24hrs a day, whether your staying in a manned or unmanned building. Just let us know by calling us, texting or using a messaging service like WhatsApp.

If in the very unlikely event we do need to visit your apartment we’ll be wearing personal protection equipment and keeping to those all important 2 metres.

If you display any COVID-19 symptoms whilst staying in one of our buildings then please follow the safety advice provided at reception.

The current UK Hospitality Guidelines advise that any guests presenting symptoms whilst in the hotel will need to leave immediately and return home

When you come to check out

Just like check-in, we want to make sure that we have minimal contact with you at this time. It’s just the way things have to be for now.

We’ll be introducing an express check-out where you can simply drop off key cards or keys in the drop-boxes – these will be present at manned and unmanned buildings. Just let us know you’ve left the building by either text or messaging service.

Don’t forget to leave us a review on either Google, TripAdvisor or to help us figure out what we did great and what we can do better.

Key contact details

Please don’t hesitate to contact us should you have any queries. If you are staying with us and have any queries, please contact us via the numbers below:

General Enquiries: Call +44 (0)207 313 3886 or email us

Native Aparthotels: Text us on +44 (0)777 184 6130 or call us +44 (0)207 313 3886

Native Bankside: Text us on +44 (0)738 429 7328 or call us +44 (0)207 313 5867

Native Glasgow: Text us on +44 (0)7341 562 486 or call us +44 (0)141 288 7730

Native Hyde Park: Text us on +44 (0)750 357 0608 or call us +44 (0) 203 111 1764

Native Manchester: Text us on +44 (0)755 798 5951 or call us +44 (0)161 503 9551

Native Monument: Text us on +44 (0)749 302 2987 or call us +44 (0) 203 111 1774

If you have any further questions then please visit our FAQs page. For the latest health and travel advice from the UK government please visit their website here.

To certify that we have thoroughly planned our re-opening and are COVID-Ready, click here to view our Health & Safety Executive Disclaimer

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