Native Aparthotels & Apartments In London
But it’s not just your safety that matters to us.
We know these are rather unique times and government advice on re-opening may change, which is why we will FULLY refund any booking made should the re-opening advice and date change.
That’s our promise to you.
There have been some key developments in the last few days from the UK Government, which has had a dramatic effect on the hospitality industry.
We’ve been thinking very carefully about our next steps.
Our response is this…
The safety of our guests and staff will always be our primary concern, so sadly our aparthotels across London, Manchester and Glasgow will be closing during this lockdown period.
However where possible, we are accommodating critical workers that still need to travel, as well as working with our local NHS Trusts in providing accommodation to the brave frontline NHS professionals that desperately need a place to rest between extended shifts.
Most importantly, none of the incredible hospitality employees that work across our buildings will have their contracts terminated, albeit many will need to go slow as we wait for the pandemic to pass. As part of the hospitality community, we know we will get through this together.
You can be sure of a very warm welcome whenever you feel ready to visit or stay with us again.
Please take care of yourselves, and each other.
Guy Nixon
Founder & CEO
Our main priority is the sustainability and environmental longevity of each building. That’s why we’re working towards BREEAM accreditation for all of our aparthotels. BREEAM is the world’s leading sustainability assessment method for buildings and certifies them after assessing their environmental, social and economic sustainability performance. Our Bankside property already has an ‘Excellent’ rating and is the only aparthotel in the UK to have a BREEAM rating. We’re working towards the same for our others.
As a company, we’re always evolving, and our properties evolve with us. When we refurbish a building, anything we can’t repurpose is donated to Chunky Monkey, to be recycled into new furniture. Energy efficiency is paramount, so we install glazed windows, sensor lighting and electricity supply that’s key card activated, so it’s not on all the time. When it comes to décor, our designers often opt for recycled furniture, using bespoke vintage pieces sourced locally and from flea markets.
As for our new furniture, we make sure we use suppliers who share our eco-friendly, community-minded ethos. Brands like Hypnos, Conran, Thurstan, Well Done Group and L&S Signage, are striving for carbon neutrality, using renewable natural resources that create long-lasting products which reduce waste and landfill.
We’re also working with local charities in all our locations. For example, we’ve teamed up with the Michael Carrick Foundation and Room to Reward in Manchester, helping to develop opportunities for children and reward some of the city’s top charity volunteers.
Wherever we can, we choose local, because one of the best ways we can cut our carbon footprint is by reducing transportation of the products we need. We’re also keen to support local, independent businesses that, in turn, invest in their communities and boost the surrounding economy.
In Bankside, we stock our pantries with items from Borough Market and have our coffee roasted at the Gentleman Baristas, just two streets away. In Manchester, we get our brews from locals Ancoats Coffee and Bohea Tea. In Glasgow, we get them from Thomsons.
We work with suppliers that are sustainably minded and eco-friendly. In our English properties. Bramley provides refillable, full sized products for our apartments, using the most natural ingredients available, and bottles made of sugar cane instead of plastic. You’ll find Bramley’s biodegradable bamboo toothbrushes at Native Manchester and we use cruelty-free, toxin-free Innuscience cleaning products to care for your health, reduce pollution and stay eco-friendly.
We’ve found some really innovative ways to boost the sustainability of our apartments, and we’re always excited to trial new ideas. Like using Mitre Eco filling in our pillows, made from recycled plastic bottles, and recycled carpets with underlay made from old plastic.
We use biodegradable Nespresso capsules in Native Manchester – we’re rolling them out across all our aparthotels – and we also use energy A-rated appliances in all our new builds, reducing the pressure we put on the environment by cutting energy consumption.
We’re all about reducing our carbon footprint, as well as encouraging our guests to do so. It’s our mission to get people to love our neighbourhoods as much as we do, so we tell them about all the big sights and hidden gems within walking distance, getting them to reduce their carbon footprint by travelling on foot.
As for the heart and soul of Native, it’s all in our people. Our colleagues’ health and wellbeing is where it all begins.
That’s why we work with Hospitality Action, which offers mental health support to people who work in the hospitality industry. We also have a brilliant Cycle Scheme to get everyone biking to work, and there’s plenty more to come. After all, we’re worth it.
Find out more about Native and what makes us different.
We recognise the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world and so our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to provide some further information to the questions you may have about your upcoming stay at Native.
Please stay in your apartment and dial 111 and keep the team updated of the medical response via the emergency number on your key card.
If a guest presents in a public area i.e. reception the guest is advised to immediately return to their room and dial 111. The public area will be thoroughly cleaned with high strength anti-bacterial cleaning products and the reception team will report it to Native management.
We encourage you to follow advice from the UK Government and if you have been to any of the affected areas or feel you have symptoms please do not travel. Our emergency response teams are actively assessing the situation on a daily basis and we have a very robust and comprehensive plan in place – for our guests and staff.
If a guest is presenting symptoms they are advised to remain in their apartment and dial 111. If in a public area, this will be thoroughly cleaned with high strength anti-bacterial cleaning products and the reception team will report it to Native management.
This shouldn’t affect you. Native has very few properties with public areas so the majority are limited to reception and the lifts which will be deep cleaned. We do not anticipate a full closure of any building at this stage, but we are monitoring the situation closely and if this is required we would take the necessary steps to close the building, deep clean and re-locate guests within our portfolio.
We want you to have full peace of mind when booking with us. We’ve now extended our flexible rates across all of our properties and you can now book fully cancellable and amendable options that allow free cancellations or amendments up to 24 hours before your stay. For those that have already booked and would like to amend or cancel, please contact enquiries@nativeplaces.com.
If you have any concerns about existing bookings, or imminent trips ahead just get in touch as we have many solutions to assist with current concerns.
For guests that have booked Fixed (non-cancellable) rates offer, free booking amendments can be made up to 14 days before your arrival date.
For bookings made by a travel agent or online booking platform, guests should contact their agent and refer to their terms and conditions.
Rest assured, we’re open for stays! We’ve watched and assessed the development of the Coronavirus (COVID-19) outbreak and we offer our thoughts for all those that have been affected.
We continue to closely follow the latest advice of the UK Chief Medical Officer, NHS and UK Government and are also in close contact with local authorities, public health and our agents to minimise the risk to our staff and guests as much as possible.
We encourage you to follow advice from the UK Government and if you have been to any of the affected areas or feel you have symptoms please do not travel.
You can find the most up to date information from the UK government website here.
We want you to have full peace of mind when booking with us, which is why we offer cancellable options for guests that are staying with us in the coming months. For those that have already booked and would like to cancel, please contact enquiries@nativeplaces.com.
In most cases we’re happy to offer more flexible cancellation policies for new bookings or extensions to current bookings as we understand there is a higher level of uncertainty during these times.
If you have any concerns about existing bookings, or imminent trips ahead just get in touch as we have many solutions to assist with current concerns.
We know this is a concerning and unsettling time for all and we are doing all we can to keep both staff and guests safe. We ask for patience and kindness whilst we navigate this. If you are unwell, please do not travel. We have established that none of our employees have been to any of the affected areas or current areas of concern – and none are due to travel to these regions in the foreseeable future. We also do not use any products that originate from high risk areas and our focus on sustainability means we primarily source locally and regionally.
If you’re already staying with Native, you will have seen the precautions we are putting in place. Whilst having an apartment with full facilities does allow for minimal contact in public areas, we also provide cleaning detergents and equipment within your apartment to help protect you and we can provide more should you require. We do encourage our guests to monitor advice from the UK Government and to ensure you’re washing hands properly and regularly.
Please don’t hesitate to contact us should you have any queries. If you are staying with us and have any queries, please contact us via the numbers below:
General Enquiries: Call +44 (0)207 313 3886 or email us enquiries@nativeplaces.com
Native Aparthotels: Text us on +44 (0)777 184 6130 or call us +44 (0)207 313 3886
Native Bankside: Text us on +44 (0)738 429 7328 or call us +44 (0)207 313 5867
Native Glasgow: Text us on +44 (0)738 434 1573 or call us +44 (0)141 288 7730
Native Hyde Park: Text us on +44 (0)750 357 0608 or call us +44 (0) 203 111 1764
Native Manchester: Text us on +44 (0)755 798 5951 or call us +44 (0)161 503 9551
Native Monument: Text us on +44 (0)749 302 2987 or call us +44 (0) 203 111 1774
If you have any further questions then please visit our FAQs page. For the latest health and travel advice from the UK government please visit their website here.
Along with aparthotels, you may also have heard of residential hotels, where people usually stay for months.
As for Native, we’re prefer to call ourselves aparthotels. When you stay with Native, you don’t just get award winning design, central locations or stunning architecture, you get comfort, convenience, and everything you need to live.
A serviced apartment is a self-contained furnished apartment within a residential building that is professionally managed and available for short or long stays. It comes with a fully equipped kitchen, laundry facilities and other services that enable guests to live, not just stay.
We set up home in eclectic buildings of all styles, shapes and sizes, from grand Victorian mews houses to vast Mancunian warehouse conversions. Every Native building is unique so you may or may not have an on-site reception team to welcome you and get you checked-in. To offer privacy we offer a weekly clean, rather than a daily clean that’s provided by hotels.
For a kitchen whiz or food lover, it’s ideal. After all, room service has got nothing on shopping at local markets and independent shops, and cooking up a storm in your very own kitchen, which we’ve furnished with everything from coffee cups to corkscrews.
What else can you expect in your serviced apartment? As dishwasher, washer dryer, lounge area, private bathroom, TV, weekly housekeeping and all utilities included in your stay e.g. water and electricity.
If you’re travelling on business, it couldn’t be better. No waiting around for executive lounges to open, paying for Wi-Fi or being interrupted by officious hotel staff when you’re trying to meet a deadline. Instead, you’ve got peace and quiet, free Wi-Fi and space to live, as well as work.
Book your Native stay in London, Glasgow or Manchester.
