A change of plan
We want you to have full peace of mind when booking with us, which is why we offer cancellable options for guests that are staying with us in the coming months. For those that have already booked and would like to cancel, please contact firstname.lastname@example.org.
In most cases we’re happy to offer more flexible cancellation policies for new bookings or extensions to current bookings as we understand there is a higher level of uncertainty during these times.
If you have any concerns about existing bookings, or imminent trips ahead just get in touch as we have many solutions to assist with current concerns.
We know this is a concerning and unsettling time for all and we are doing all we can to keep both staff and guests safe. We ask for patience and kindness whilst we navigate this. If you are unwell, please do not travel. We have established that none of our employees have been to any of the affected areas or current areas of concern – and none are due to travel to these regions in the foreseeable future. We also do not use any products that originate from high risk areas and our focus on sustainability means we primarily source locally and regionally.
Staying with us
If you’re already staying with Native, you will have seen the precautions we are putting in place. Whilst having an apartment with full facilities does allow for minimal contact in public areas, we also provide cleaning detergents and equipment within your apartment to help protect you and we can provide more should you require. We do encourage our guests to monitor advice from the UK Government and to ensure you’re washing hands properly and regularly.
Key contact details
Please don’t hesitate to contact us should you have any queries. If you are staying with us and have any queries, please contact us via the numbers below: