Your key responsibilities will be:
You’ll be looking after a whole range of guests (and their varied needs!) who book their stays through a mix of corporate, online and direct channels.
Everyday is different. The role plays a crucial part in the delivery of the guest experience. Ensuring the smooth running of the front of ice, ensuring revenue is maximised at all times and that service exceeds our guest expectations.
Core Skills / Competencies
A bright and clear communication style
Experience of Guest Services or Hospitality environment
Good Microsoft Office skills and ideally PMS software
Good negotiation and listening skills
Good attention to detail
Be passionate about outstanding customer service.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
50% staff dining discount.
3 Staff parties per year.
100% transparent, no administration charges, staff managed tips and service scheme.
6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and
Manchester.
Friends & Family discount on Native stays.
Two excellent staff meals per day with hot, vegetarian, and salad options at all meals
Discounted staff parking on site.
Free cinema tickets to our Mini-Cini showings.
Cycle to work scheme.
Partner Staff discount at Gooey.
Free gym classes at BLOK.
If you are as passionate as we are about people and amazing customer service we’d love to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
