Our People: Join Us
When you’re an interesting person, finding an interesting career helps you grow. Native is here to support, lead, & challenge you in your next steps.
We bring magnetic people together who do what they love & do it with passion, helping to create a welcoming space for guests, & providing service with a soul.
Being part of a company culture that values radical inclusive, & is keen on green & where we want your personality to shine.
Join the team & be part of our journey.
We are currently looking for a Reservation Agent to be a part of our vibrant Reservations Team based in our Head Office . As a reservation agent, you will deliver a high level of customer service to our partners on a day to day basis and will be responsible for dealing with enquiries, bookings, amendments and minor escalations. This role will facilitate requests and provide options in line with the client and also in line with Native objectives. We are looking for someone positive, flexible and enthusiastic.
Duties and Responsibilities:
·Answer phone and email enquiries efficiently within the correct SLA
·Ensure effective management of various enquiries received including portals
·Act as the first port of call for agent escalations internally and externally
·Record and input enquiries and reservations, process cancellations and amendments
·Liaise with the revenue team to negotiate rates for enquiries and groups
·Manage group bookings
Experience
·Previous experience in working in the industry or the hotel industry is preferred
·A strong team player with excellent relationship building skills
·Excellent communication skills with the ability to operate and thrive in a fast-paced work environment
Skills and Abilities:
·Strong skills and experience in Microsoft Office applications
·Good work ethic and willingness to help others
·Ability to challenge constructively, think logically and analytically to solve complex problems
·A clear thinker who isn’t afraid to try new solutions
·Great attention to detail
·Time management skills
You’ll probably be someone who’s a pretty good fit for all of our common traits:
SERVICE WITH SOUL.
PEER TO PEER.
CARE ABOUT QUALITY.
CURIOUS AND ORIGINAL.
IDEAS NOT TRENDS
We engage with people, who don’t fear to be different.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
- 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
- Friends & Family discount on Native stays.
- 6 days Company Sick Pay / year
- Cycle to work scheme.
- Number of Holidays increasing with years of service (1 day per year).
- Meals on duty
- Employee of the month perks
- Recommend a Friend scheme
If you’re as passionate as we are about providing exceptional service, we’d love to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
